FAQ's

 

These are our most commonly asked questions and answers. If you have a question that isn't answered here, please contact us so that we can help you.

Where is your shop?

 

Our gorgeous shop in Lomond Galleries, is just 5 minutes from the bonnie banks of Loch Lomond. We dress and impress dancers from all over Dumbarton, Alexandria, Clydebank, Helensburgh, Drymen and even from across the water in Erskine, Johnstone and Paisley.

 

Can I contact you when the shop is closed?

 

We aim to respond to all messages as quickly as we can, even when we're not in the shop! We do have a life outside of the shop though (much of which is music and dance - like you, we love it) so please be patient if we do take a bit longer than usual to reply to you. Facebook is the best way to reach us. 

Can you put an item aside for me?

 

Yes. We're more than happy to put an order or item aside for you. However, you must collect within seven days. Any items not collected will be returned to the shop floor for sale. 

 

Can I buy online? 

 

If you'd like to place an order with us and can't make it in to our shop, please use our contact page to get in touch and order what you need. We're very responsive to messages and will do what we can to make sure you get what you need, when you need it. If you require us to post something, we will let you know postage costs before you buy.

Do you stock all sizes?

 

Even though our shop is small, we do have an extensive range. To check if we have your size in stock, please get in touch. We work closely with all of our suppliers so if your size isn't in stock, we can order it for you. Many of our suppliers offer a quick delivery service, with some offering next day delivery.We will let you know a timescale at time of placing your order.

 
What brands do you stock?

 

We have a  fantastic range of dance clothing, footwear and accessories including, Bloch, Thistle Shoes, Grishko, Madmia, Pineapple, Capezio, Tappers and Pointers, So Danca, Eden Dancewear, Roch Valley and more.

What is your returns policy?

We hope you love everything you buy from us. But of course, sometimes things can go wrong. If you change your mind about an item, you can return new, unopened, unused items within 14 days with proof of purchase for a full refund or replacement. 

Do you offer pointe shoe fitting?

 

Yes we do. Please visit our Pointe Shoe Fitting page where you can find out how to book your fitting appointment.

We offer one to one appointments in our shop and group bookings for 3 or more (with a maximum dependent on time available) out with the shop.  We are happy to travel to your school or home. We will bring a range of shoes and everything we need for a professional pointe shoe fitting service.

 

All bookings must be made at least one week in advance. We charge a small group booking fee of £10 when we come to you, which is payable at the appointment. We are a small team and need to organise group bookings whilst still running our shop, so we would ask for at least 24 hours notice in the event that you need to cancel your group booking.

 

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Contact En Pointe Dancewear or Spotlight Studio

Unit 2a, Lomond Galleries, Alexandria, G83 0UG

01389 299083

sales@enpointedancewear.scot

© 2019 En Pointe Dancewear

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